We bring you closer to your customers
Workair Delivers Easy-To-Use, Integrated and Cost-Effective
Customer Communications for Contact Centres
Future-Proof Your Contact Centre with Solutions That Empower Your Team and Enhance Customer Experience
For Contact Centre Leadership
If you’re a Contact Centre Director, Head of Customer Operations, or IT Leader managing a large contact centre, you’re likely facing new challenges in a rapidly evolving landscape. Customer expectations are higher than ever, influenced by the seamless experiences offered by companies like Amazon. In response, contact centre technology is advancing quickly, with tools like AI-driven automation and all-in-one platforms becoming industry standards.
Your priorities may include:
- Supporting a Hybrid Workforce: With remote work on the rise, you’re focused on solutions that enable seamless operations and maintain staff satisfaction.
- Juggling Day-to-Day Demands: Busy schedules leave little time to explore the latest technology innovations that could enhance your contact center’s future resilience.
- Staying Competitive: As competitors adopt new tools, you want to equip your team with the best resources to serve both customers and internal teams effectively.
- Optimising Costs: Improving efficiency is essential as budgets tighten and scrutiny over technology ROI intensifies.
Running an Effective Contact Centre Can Be Challenging
Customer Service/Operations Challenges
- Tools and Visibility Gaps: It’s difficult to impact KPIs, such as customer satisfaction and resolution rates, without advanced tools and visibility into metrics.
- Outdated, Fragmented Systems: Legacy systems or a patchwork of disconnected tools hinder performance and limit the scope of reporting, frustrating agents and managers alike.
- High Attrition: Inefficient tools and lack of real-time information can wear on employees, contributing to high turnover rates.
IT Challenges
- Platform Instability: Frequent system issues compromise both performance and reputation.
- Resource Constraints: Limited internal expertise makes it challenging to maintain security and reliability on outdated systems, leaving the business exposed to security risks.
Business Challenges
- Cost Efficiency: Balancing technology investments with budget constraints is a constant concern.
- Need for Competitive Edge: Being cutting-edge requires more than new technology—it requires a strategy that aligns with the entire customer journey.
Beyond Technology Alone: Simply “getting new technology” isn’t enough. To succeed, you need a customer-first approach that addresses the entire journey, from internal goals to customer outcomes.
Contact Centre
Leading unified platform for managing customer interactions across multiple channels.
Artificial Intelligence
Delight customers & empower employees with AI-powered workflows for every interaction.
Unified Communications
Engage customers on their terms through voice, video, SMS and chat, from one platform.
Analytics
Make better decisions with unified analytics across all your customer interaction channels.
Security & Compliance
Strong governance, security, and data privacy models from the partner we select.
Support & Training
Our support team is available 24/7, and we will accelerate your deployment and adoption.
Seamless Integration
Easily connect popular business and CRM apps, without complexity or cost.
Workforce Mobility
Give everybody the capabilities they need to be successful, from any location.
Platform Agnostic
Based on our consultation with you, we will choose the best platform for your needs.
Holistic Strategy for Sustainable Success
The key to modernising your contact centre lies in understanding your customers’ and agents’ experiences. Instead of a simple “rip and replace” approach, the goal is to:
- Define Your North Star: Establish customer and agent-centric goals that will drive your contact center to its highest potential.
- Analyze Current Systems: Identify the true gaps in your technology stack that limit growth, retention, and efficiency.
- Invest Strategically: Avoid unnecessary expenses by carefully selecting tools that meet current needs and future-proof the organization.
Tailored Solution
Just like selecting the right vehicle (F1 for speed, Toyota for reliability), choosing the right solution depends on your unique business needs. We assess your contact centre’s maturity and align technology to meet your specific goals—delivering a balanced approach that promotes both customer satisfaction and cost-effectiveness.
Why Workair?
At Workair, we are more than just a technology provider; we’re a trusted partner invested in your success. Our approach focuses on measurable business outcomes and long-term value:
- We help you define your “North Star” roadmap, guiding you through a journey of scalable solutions that meet today’s demands while preparing you for tomorrow.
- We bring you best-in-class technology, drawing from top industry partners and our deep expertise to help you succeed in a rapidly changing market.
- With a customer-first approach, we ensure each solution aligns with both your operational needs and the customer experience.
Why choose Workair?
Our team at Workair will partner with you to deliver a new cloud communications platform for your contact centre. We understand that your agents need the capability to work from anywhere, in a compliant way, with detailed analytics.
- We Make It Easy - Experts in Cloud Communications
- We Help Reduce Risk and Cost - Highly Experienced Team
- We Are Local - Fully Trained Expert Support Team
Platform Agnostic
We Recommend The Ideal Platform Based On Your Needs
We partner with you, all of the way!
Start the process with Workair today by getting in touch!
Why Upgrade Your Communications Platform?
| Type | Cloud-Based | On-Premises |
|---|---|---|
| Ease-of-Use | Easy-To-Use | Not User-Friendly |
| Cost | Cost Efficient | Expensive Legacy System |
| Integrations | Open and Flexible | Disconnected Systems |
| Uptime | 99.999% | Unknown |
| Back-Ups of Data | Yes, in real-time | Maybe, but dated |
| Security | Secure & Compliant | Security and Compliance Risks |
| Reporting | Real-time Reporting and Performance Management | Minimal Reporting and Very Manual |
| Workforce Mobility | Work From Anywhere | Restricted to Location Based Working |
| Innovation | Future Proof Your Business | Mounting Technical Debt |
Workair is trusted by companies all over Ireland
Featured In
What our customers say?
Cathal Fay
CEO, PrePayPower
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Helen Lynch
CTO, Call Centre Ltd
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Ken Ryan
Consultant, Valorem
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Gabriella Cooper
Consultant, Accenture
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Workair's Process
We have a tried and tested process that we will roll-out for your business.
Consultation
We will consult with you and your internal stakeholders to capture all of your requirements.
Solution Design
Based on your requirements, we will design a solution for you and choose the right technologies.
Build and Deploy
We will partner with your team through the build, the testing and the deployment, to ensure it goes smoothly.
Integrations
The next step is integration with all of your other platforms, including your CRM and analytics.
Training
Full training will be provided to all of the required stakeholders, including your IT Team and end-users.
Support
If ever you need to add, upgrade, or fix your communications platform, we will support you every step of the way.
Our Senior Team
Meet our Senior Leadership Team at Workair
Mark Grimes
Sales Operations & Marketing Director
Convertibill, MTIS Ltd / New Technology Insurance, Marsh
Simplifying
Cloud
Communications
FAQ
Can we help with some of your most frequently asked questions?
Our in-house Professional Services team and partnerships with best-in-class Communication SaaS providers ensures we tailor solutions to our clients’ specific requirements. We offer solutions for Contact Centre (SaaS), Unified Communication (SaaS), Professional Services, Managed Services and Integrations.
All our projects start with understanding the client needs. Solutions are offered on a SaaS model to meet scaling and budgetary requirements.
We are experts in our field who use plain language. We put customers interests, honesty and transparency at heart of what we do, always. Integrity, humility and an ethical approach are our key beliefs, and we never take short cuts.
We innovate to solve problems and are accountable to our customers.
Each customer has a unique set of business issues to be addressed. We work with a number of global leading Partners to provide the best and most cost-effective solution, coupled with best-in-class deployment and professional services.
We will fully assess your requirement prior to suggesting any solution.
Contact Workair Today!
Get in touch
Block 9, Unit 13, Workair, Plato Business Park, Damastown, Dublin 15, D15 FN80